Shipping policy

DRIVE DRY Shipping Policy

Last updated: September 2026

At DRIVE DRY, we aim to get your order to you as quickly and safely as possible.

New Zealand Shipping

Orders are typically delivered within 5–10 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, rural delivery, or other circumstances outside our control.

Order Processing

Once your order has been placed, you will receive an order confirmation by email. When your order has been dispatched, tracking information will be provided where available.

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will assist you in locating your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging so we can help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact DRIVE DRY through the contact details provided on our website.